Order Inquiries

How do I know if my order was placed?

Once your order is completed on Beekman1802.com, we will email you an order confirmation to the email address provided during the ordering process. The order confirmation may end up in your junk or spam folders. If you don’t see your order confirmati

What happens if my payment is declined?

If you are placing an order on our website and your card is declined, please double check to make sure all of the information is entered accurately. If the trouble persists, give us a call at 888.801.1802 option 6. We’re open Monday through Friday fr

I placed my order. Why did I receive an email reminding me to place my order?

The reminder email is automatically generated if an item remains in the shopping cart. If you placed an order and received the email after your order was complete, this is because the browser you were using did not recognize the order being process

How do I cancel my order?

Orders can be cancelled within one hour after the order has been placed. You can cancel your order in one of the following places: On your order confirmation page after placing your order. On the My Orders page in your Beekman 1802 Account on our We

I'd like to edit my order

Thank you for placing your recent order. We are not able to make changes to existing order. If changes need to be made to your order, we recommend cancelling your order within the one-hour cancellation window and then replacing the order with the nee

There is a quality concern with a product in my recent order.

We're very sorry to hear that there is a quality concern with one of the products you've recently purchased. Please use the Track and manage my orders feature in the main chat view to select the Order Number this damaged occured in and then click Rep

An item in my order was damaged when it arrived.

If an item is received damaged upon arrival, we, firstly, sincerely apologize for this occurrence. Please use the Track and manage my orders feature in the main chat view to select the Order Number this damaged occured in and then click Report Issue.

The items I received are different than what I ordered

We're very sorry to hear that you've receive incorrect items in your order. Please contact our Neighbor Services team at [email protected] or use the Contact Form below to submit an Order Inquiry ticket. Please be sure to include your

I need assistance with my recent order

For additional assistance or inquiries regarding your order, please contact our Neighbor Services team at [email protected] or use the Contact Us Form at the bottom of the Help Center and select the subject line Order Inquiry.