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Beekman 1802

Goatie's Help Center

<p><span style="font-family: Inter; font-size: 14px;">If you are placing an order on our website and your card is declined, please double check to make sure all of the information is entered accurately. If the trouble persists, give us a call at 888.801.1802 option 6. Ou Our Phone Team is available Monday through Friday from 10am-4pm EST.</span></p>

If you are placing an order on our website and your card is declined, please double check to make sure all of the information is entered accurately. If the trouble persists, give us a call at 888.801.1802 option 6. Ou Our Phone Team is available Mond

What happened if my payment is declined? 

Beekman 1802 Orders

Order Inquiries

Do you have gift cards?

What form of payments are accepted?

Privacy Policy

I’ve never used Beekman Beauty before. Do you have samples?

Are your products made in America?

Contact Us

Is your packaging recyclable?

Request a Donation

Do you offer Skincare Consultations?

Where do I book a Kindness Coaching Session?

I am experiencing an issue with the website, app or checkout.

Do you offer Wholesale opportunities?

Do you offer Corporate Gifting opportunities?

When do you have your Warehouse Sale?

The item I am looking for says it is Sold Out. Will it be restocked?

Do you test on animals?

How much is shipping?

Do you ship to Canada?

Do you ship internationally?

Do you ship to APOs?

Can my package be shipped at a later date?

What is your shipping policy?

Can my orders be combined and shipped together?

Shipping

What is the Kindness Krew?

What is the difference between Neighbor Rewards and Kindness Krew?

How do I join the Kindness Krew?

Why didn’t I get accepted into the Kindness Krew?

What are products are eligible with the Kindness Krew voucher?

Kindness Krew

Beekman 1802 FAQs

Do I have an account? I cannot see my order history.

How do I unsubscribe from your email or text marketing?

How do I sign up for your emails or text messages

How does the Neighbor Rewards program work?

When will I receive rewards points for my order?

How do I redeem my Neighbor Rewards points?

How do I earn Neighbor Rewards points for reviews?

Can I redeem points for multiple products in the same order?

Can I redeem points for a product and an amount off in the same order?

Neighbor Rewards Birthday Points

Neighbor Rewards Refer a Friend

I can't locate the Neighbor Rewards code I redeemed

I redeemed Neighbor Rewards on an order that I cancelled or returned. Will my rewards be returned?

I have two accounts, can my rewards points be combined?

Neighbor Rewards

Beekman 1802 Account Help

I just placed an order but forgot something. Can you combine my orders?

What forms of payment do you accept?

Can I place an order over the phone?

How do I send a gift?

I do not want to use ShopPay express checkout, how do I get back to the main checkout?

How do I update my payment method with ShopPay express checkout?

Placing an Order

My tracking says my package was delivered but it isn't here. Can you help?

When will my order ship?

What is your Return Policy?

My package says "confirmed" but I haven't received any other updates. Where is my package?

My order is delayed in transit. Where is my order?

Can I split my order to ship to two different addresses?

Is the Advent Calendar return eligible?

Shipping & Returns

Why isn't my promotional/discount code working?

How does the CashBack offer work?

Why can't I use my ID.me for my nurses discount any longer?

I noticed the item I purchased in now on sale. Can I get a price adjustment?

When do you have sales?

Questions about Gift With Purchase

What is the ShipmentsFree offer on my tracking page?

What is the Ocean offer?

Promotional Inquiries

How do I know if my order was placed?

What happens if my payment is declined?

I placed my order. Why did I receive an email reminding me to place my order?

How do I cancel my order?

I'd like to edit my order

There is a quality concern with a product in my recent order.

An item in my order was damaged when it arrived.

The items I received are different than what I ordered

I need assistance with my recent order

What is Subscribe & Save?

What products are eligible for Subscribe & Save?

How can I access my account to manage my Subscriptions?

What is the Subscription and Subscribe & Save Cancellation Policy?

What is the Subscription and Subscribe & Save Policy?

I have a Subscribe & Save shipment but I do not have an account.

When does my B.1802 Beauty Box or Seasonal Bounty Tote auto-renew?

When will my Subscribe & Save order process again?

Can I skip a delivery of my sub & save or subscription?

How do I cancel my subscription?

What is the difference between the B.1802 Beauty Box and the Seasonal Bounty Tote?

What is the B.1802 Beauty Box?

What is the Seasonal Bounty Tote?

When will the B.1802 Beauty Box feature a new assortment?

When will the Seasonal Bounty Tote feature a new assortment?

How do I update the payment method for my Subscription?

Why did I receive a verification code for my subscription account?

Subscribe & Save

Do you offer gift sets or bundles?

Why is product packaging different than what I've received before?

What size is this product?

Do you offer travel-sized products?

What products do you recommend for men?

What is the shelf life of the beauty products?

What Different Goat Milk Skincare Products Do You Make?

Are your products safe for pregnancy?

Where can I find this year's Advent Calendar?

Where can I find your Holiday items?

What are your seasonal scents for the 2025 Holiday Season?

What are the dimensions of The G.O.A. T. Advent Calendar?

How do I assemble The G.O.A.T Advent Calendar?

Is the Advent Calendar eligible for discounts?

The G.O.A.T Holiday Shop

What does "mimics skins natural barrier" mean?

Are any of your products vegan?

Can I use your skincare products while using a prescription cream?

My Solar Milk / Potato Peel bottle has stopped dispensing. What do I do?

Midnight Milk: Can I use it with the Dream Booster?

Midnight Milk: Where/How to fit into routine?

Where can I find the Blaak Night collection?

What products do you recommend for better aging?

What is the percentage of bakuchiol is in the Midnight Milk Sleep Mask?

What is the percentage of Bakuchiol in the Dream Booster Serum?

Do you have a night cream?

Can I use the Milk RX, Midnight Milk and Dream Booster in the same nightly regimen?

Can I use the Milk RX products & Midnight Milk at the same time?

What is the size of the Milk RX Cream?

What is Renexosome ™ in the Milk RX collection?

When should I apply the Milk RX Cream in my routine?

Who is the Milk RX collection for?

Milk RX Cream: Should I keep the internal yellow lid on the jar?

How many uses is the Milk RX Compress Sheet Mask?

Why isn't my Milk RX Serum pumping evenly?

How is the Milk RX Serum different from the Milk RX Cream?

Can I use the Milk RX Serum with the Booster Serums?

Milk RX Mask: How many masks are included in a package?

How many uses are in the Milk RX Serum?

Better Aging

Milk Glaze: Why did my Milk Glaze leak out when opening?

Milk Shake: Is the mini Milk Shake refillable?

Milk Shake Facial Toner Mist: When do I apply the Milk Shake?

Facial Wipes Material

Can I use the bar soap on my face?

Why is the Bubble Mask bubbling?

Can the Face Wipes be stored in the car in the summer heat or winter cold?

Are you face wipes flushable?

How long does it take your Face Wipes to break down?

What are the dimensions of the Face Wipes?

Can Face Wipes be used on Pets

Potato Peel: How often should I use the Potato Peel?

What’s the difference between a toner and a cleanser?

Should I tone before or after cleansing?

Should I use a toner before moisturizing?

What’s the difference between a chemical exfoliant and a physical exfoliant?

Why is goat milk important for facial cleansing?

Where can I find the Little Black Mask?

Where can I find the facial bar soap?

Why is my Milk Shake a different shade of yellow?

Where can I find the Buttermilk Cleansing Balm?

What is the shelf life of the Face Wipes?

How often can I use the Milk Scrub?

Which products do you recommend for makeup removal?

Cleansers & Toners

Milk Tint: What is the finish of the Milk Tint SPF 43

What Makes Beekman 1802 Sunscreen Clean?

Is the Zinc Oxide in your SPF non-nano?

Is your SPF broad spectrum?

Are your SPF products safe for the environment and the coral reef?

What products other than SPF products help protect your skin from sun damage?

Why did my Milk Tint leak during travel?

Is the Hello Sunshine SPF 50 the same as the old Hello Sunshine Sunscreen

Is the Hello Sunshine SPF 50 for face or body?

Do you have a sunscreen for the body?

Is the Hello Sunshine SPF 50 Sunscreen sweat or water resistant?

Are your sunscreens scented?

What does the PA ++++ mean on the Hello Sunshine SPF 50 Sunscreen?

Why did the Milk Tint come out greyish?

Do you have an SPF product for lips?

When do I apply my SPF in my Skincare Routine?

How do I know which shade of the Milk Tint SPF 43 is right for me?

Products that offer SPF

Why do I need to use an SPF while and after using the Dream Booster Serum or Midnight Milk Mask?

Is the Solar Milk Clear SPF 50 Sunscreen sweat or water resistant?

Suncare - SPF

What is the difference between the Milk Drops Ceramide Serum and the Oh! Mega Milk Facial Oil

What happens if my payment is declined?Updated 14 days ago