Beekman 1802 Orders

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How do I know if my order was placed?

Once your order is completed on Beekman1802.com, we will email you an order confirmation to the email address provided during the ordering process. The order confirmation may end up in your junk or spam folders. If you don’t see your order confirmati

What happens if my payment is declined?

If you are placing an order on our website and your card is declined, please double check to make sure all of the information is entered accurately. If the trouble persists, give us a call at 888.801.1802 option 6. We’re open Monday through Friday fr

My tracking says my package was delivered but it isn't here. Can you help?

Every so often, the mail carriers will mark the packages as delivered incorrectly. They are typically delivered within the next 1-2 business days. If your package does not arrive soon, contact us at [email protected]. *Please note that

I placed my order. Why did I receive an email reminding me to place my order?

The reminder email is automatically generated if an item remains in the shopping cart. If you placed an order and received the email after your order was complete, this is because the browser you were using did not recognize the order being process

When will my order ship?

Thanks for placing your Beekman 1802 order!. For Order Status Inquiries, be sure to use our Track Your Order page or Track and manage my orders option through our Chat feature. Orders are marked as Unfulfilled on the Track Your Order page until it ha

How do I cancel my order?

Orders can be cancelled within one hour after the order has been placed. You can cancel your order:. After the one-hour window has passed, the Cancel button will no longer be visible. *If your order has already been prepared for shipment, changes can

An item in my order was damaged when it arrived.

If an item is received damaged upon arrival, we, firstly, sincerely apologize for this occurrence. Please use the Track and manage my orders feature in the main chat view to select the Order Number this damaged occured in and then click Report Issue.

There is a quality concern with a product in my recent order.

We're very sorry to hear that there is a quality concern with one of the products you've recently purchased. Please use the Track and manage my orders feature in the main chat view to select the Order Number this damaged occured in and then click Rep

What forms of payment do you accept?

B.1802 accepts all major credit cards, PayPal, ApplePay and Beekman 1802 e-gift cards on our website. Over the telephone, we can accept all major credit cards and Beekman 1802 E-Gift Cards.

Do you accept returns?

Beekman 1802 accepts returns of items purchased directly from beekman1802.com within 30 days of the delivery date. To start the return process for your Beekman 1802 order, please visit the Beekman 1802 Return Center with your order number ready and f

Why isn't my promotional/discount code working?

If you are applying a valid promotional code to your cart and it is not applying, please take a moment to double check your cart for something that may be blocking the code from working. Is there an item that is already on sale in your cart?. Is ther

Can I place an order over the phone?

Yes! To place an order over the phone, please call our Neighbor Services Team at 888-801-1802 option 6. We're open Monday-Friday from 9am-5pm EST.

The items I received are different than what I ordered

We're very sorry to hear that you've receive incorrect items in your order. Please contact our Neighbor Services team at [email protected] or use the Contact Form below to submit an Order Inquiry ticket. Please be sure to include your

I'd like to edit my order

Thank you for placing your recent order. We are not able to make changes to existing order. If changes need to be made to your order, we recommend cancelling your order within the one-hour cancellation window and then replacing the order with the nee

What is your Return Policy?

We want every customer (or as we call you, Neighbor) to be entirely thrilled with their Beekman 1802 purchase. But if you’re not thrilled, we are happy to accept returns from purchases made at Beekman1802.com or from the Beekman 1802 Kindness Shop in

My package says "confirmed" but I haven't received any other updates. Where is my package?

The tracking scans, updates to the history and the estimated delivery date of your package are provided by the Carrier Service that is carrying your package. We do apologize if the carrier has not scanned any updates to your tracking history. Occasio

My order is delayed in transit. Where is my order?

The transit updates and estimated delivery date of your package are provided by the carrier service that is carrying your package. We do apologize if you are experiencing a delay of your package in transit. *The Neighbor Services Team is not able to

How does the CashBack offer work?

So what exactly is CashBack?Our CashBack offer is a way to reward you for shopping with us! We offer a couple different variations of this offer:. When placing your order, double check to make sure the Cash Back off is added to your cart. It will loo