The Neighbor Services Team will respond within 1-2 business days.

Beekman 1802

Goatie's Help Center

<div data-block="true" data-editor="lb28" data-offset-key="3r39k-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We&apos;re very sorry to hear that there is a quality concern with one of the products you&apos;ve recently purchased.&#xA0;Please use the Track and manage my orders feature in the main chat view to select the Order Number this damaged occured in and then click Report Issue. From there, follow the prompts and questions based the issue. Once submitted, a Neighbor Services Representative will be with you shortly.&#xA0;*If outside of business hours, a representative will be in touch within one business day.&#xA0;</div><div data-block="true" data-editor="lb28" data-offset-key="2j2u8-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="2j2u8-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">You can also submit this information through the Contact Form on our&#xA0;<a href="https://beekman1802.com/pages/contact" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;" target="_blank">Contact Us</a>&#xA0;page.&#xA0;</div></div>

We're very sorry to hear that there is a quality concern with one of the products you've recently purchased. Please use the Track and manage my orders feature in the main chat view to select the Order Number this damaged occured in and then click Rep

There is a quality concern with a product in my recent order.

Beekman 1802 Orders

How do I send a gift?

Do you have gift cards?

What form of payments are accepted?

Privacy Policy

I’ve never used Beekman Beauty before. Do you have samples?

Are your products made in America?

Contact Us

Is your packaging recyclable?

Request a Donation

Do you offer gift sets or bundles?

Where do I book a Skincare Consultation?

Where do I book a Kindness Coaching Session?

How much is shipping?

Do you ship to Canada?

Do you ship internationally?

Do you ship to APOs?

Can my package be shipped at a later date?

What is your shipping policy?

Shipping

What is the difference between Neighbor Rewards and Kindness Krew?

How do I join the Kindness Krew?

Why didn’t I get accepted into the Kindness Krew?

What is the Kindness Krew?

Kindness Krew

Beekman 1802 FAQs

Do I have an account? I cannot see my order history.

I can't locate the Neighbor Rewards code I redeemed

How do I earn Neighbor Rewards points for reviews?

How does the Neighbor Rewards program work?

When will I receive rewards points for my order?

I have two accounts, can my rewards points be combined?

Neighbor Rewards Birthday Points

Neighbor Rewards Refer a Friend

Beekman 1802 Account Help

How do I know if my order was placed?

What happens if my payment is declined?

My tracking says my package was delivered but it isn't here. Can you help?

I placed my order. Why did I receive an email reminding me to place my order?

When will my order ship?

How do I cancel my order?

An item in my order was damaged when it arrived.

What forms of payment do you accept?

Do you accept returns?

Why isn't my promotional/discount code working?

Can I place an order over the phone?

The items I received are different than what I ordered

I'd like to edit my order

What is your Return Policy?

My package says "confirmed" but I haven't received any other updates. Where is my package?

My order is delayed in transit. Where is my order?

How does the CashBack offer work?

Can I return my recent Warehouse Sale purchase?

Warehouse Moving Sale Terms & Conditions April 2024

When will my Warehouse Sale order ship?

2024 Warehouse Sale

What is Subscribe & Save?

What products are eligible for Subscribe & Save?

How can I access my account to manage my Subscriptions?

What is the Subscription and Subscribe & Save Cancellation Policy?

What is the Subscription and Subscribe & Save Policy?

I have a Subscribe & Save shipment but I do not have an account.

When does my B.1802 Beauty Box or Seasonal Bounty Tote auto-renew?

When will my Subscribe & Save order process again?

Can I skip a delivery of my sub & save or subscription?

How do I cancel my subscription?

What is the difference between the B.1802 Beauty Box and the Seasonal Bounty Tote?

What is the B.1802 Beauty Box?

What is the Seasonal Bounty Tote?

When will the B.1802 Beauty Box feature a new assortment?

When will the Seasonal Bounty Tote feature a new assortment?

How do I update the payment method for my Subscription?

Why did I receive a verification code for my subscription account?

Subscribe & Save

Midnight Milk: Can I use it with the Dream Booster?

Midnight Milk: Where/How to fit into routine?

Milk Glaze: Why did my Milk Glaze leak out when opening?

Milk Shake: Is the mini Milk Shake refillable?

Milk Shake: When do I apply the Milk Shake?

What is the difference between the Milk Drops Ceramide Serum and the Oh! Mega Milk Facial Oil

Oh! Mega Milk: How do I fit the Oh! Mega Milk into my regimen?

Milk Tint: What is thie finish of the Milk Tint SPF 43

I have a specific skin condition. Which skincare products should I use?

Where is the Light as Air collection?

Which Booster should I use and when?

Facial Wipes Material

Can I use the bar soap on my face?

Why is the Bubble Mask bubbling?

If you LOVED the Triple Milk line, you will LOVE Clinically Kind too!

What does "mimics skins natural barrier" mean? (Bloom Cream)

Are your products safe for pregnancy?

What is the shelf life of the beauty products?

Can the Face Wipes be stored in the car in the summer heat or winter cold?

Are you face wipes flushable?

How long does it take your Face Wipes to break down?

What are the dimensions of the Face Wipes?

Can Face Wipes be used on Pets

Where can I find the Blaak Night collection?

Where is the 18+02 Facial Oil?

Potato Peel: How often should I use the Potato Peel?

What products do you recommend for better aging?

Are any of your products vegan?

What Makes Beekman 1802 Sunscreen Clean?

Is the Zinc Oxide in your SPF non-nano?

Is your SPF broad spectrum?

Are your SPF products safe for the environment and the coral reef?

What products other than SPF products help protect your skin from sun damage?

How do I use the Booster Serums?

What Different Goat Milk Skincare Products Do You Make?

What products should I use for dry skin?

What’s the difference between a toner and a cleanser?

Should I tone before or after cleansing?

Should I use a toner before moisturizing?

What’s the difference between a chemical exfoliant and a physical exfoliant?

Why is goat milk important for facial cleansing?

What is the percentage of bakuchiol is in the Midnight Milk Sleep Mask?

What is the percentage of Bakuchiol in the Dream Booster Serum?

I have dry skin and need more hydration. What should I use?

My Bloom Cream isn't blooming properly

What products do you recommend for acne/oil control?

Where can I find the Little Black Mask?

Do you have a night cream?

Can the Booster Serums be paired with the Milk Drops and the Bloom Cream?

Where can I find the facial bar soap?

Why did my Milk Tint leak during travel?

Is the Hello Sunshine SPF 50 the same as the old Hello Sunshine Sunscreen

Is the Hello Sunshine SPF 50 for face or body?

Do you have a sunscreen for the body?

Is the Hello Sunshine SPF 50 Sunscreen sweat or water resistant?

Is the Hello Sunshine SPF 50 Sunscreen scented?

What does the PA ++++ mean on the Hello Sunshine SPF 50 Sunscreen?

Why did the Milk Tint come out greyish?

Beekman 1802 Skincare FAQs

What products would you recommend for babies?

Are your products safe for pets?

I have a specific skin condition. Which bodycare products should I use?

Milk Stick Deodorant: Why does the bottom of my Milk Stick Deodorant sometimes leak?

What are the little balls in my Wonder Milk?

Can I cut my Goat Milk Bar Soap?

Is the Goat Milk Hair Mask Color or Treatment safe?

Why is Goat Milk so beneficial to the skin?

Which scent makes Josh less grumpy? More happy?

Milk Stick Deodorant & Summer Heat

Is your deodorant antiperspirant?

There are so many natural deodorants. Why should I use yours?

What does the Milk Stick transition phase look like?

Do you test on animals?

What are the best soaps for sensitive skin?

Why does my Goat Milk Bar Soap crack?

Are your products safe to use during and after Cancer treatment?

What creates the lather in the bar soap?

What Bar Soaps are exfoliating?

Why does the soap sting my eyes?

Why doesn't my Beekman 1802 Hand & Body Wash get sudsy?

Why doesn't the Goat Milk Liquid Shampoo suds or foam like the bar soaps?

Why doesn't my Wish Wash suds up?

Men's Shaving - Alternative Product Recommendations

Turn Bar Soap to Liquid Soap instructions

I stayed at a hotel, what scent did I use?

Soap Dimensions

What are the white particles floating in my soap?

The Shampoo Bar leaves a residue on my hair.

The Shampoo Bar dries my hair out.

Do you have a solution for Diaper Rash on Babies?

Can the Whipped Body Cream or Goat Milk Lotion be used on the face?

Can I use the goat milk bar soap on my face?

Are your products fragrance free?

What are the different types of Goat Milk bodycare?

What's the difference between body lotion and body cream?

Is body lotion or body cream better for dry skin?

What body cream should I use for sensitive skin?

What is the difference between hand lotion, hand cream and hand salve?

Why is goat milk good for hands?

Do you still carry your hair care products?

Where are your Supersize Bodycare products?

Where can I find the Beekman 1802 Hand Salve?

Where can I find the peppercorn, cardamom and clove products I used during my travels ?

There is a quality concern with a product in my recent order.Updated 4 months ago