The Neighbor Services Team will respond via email within 1-2 business days.

Beekman 1802

Goatie's Help Center

<div data-block="true" data-editor="lb28" data-offset-key="3r39k-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We&apos;re very sorry to hear that there is a quality concern with one of the products you&apos;ve recently purchased.&#xA0;Please use the Track and manage my orders feature in the main chat view to select the Order Number this damaged occured in and then click Report Issue. From there, follow the prompts and questions based the issue. Once submitted, a Neighbor Services Representative will be with you shortly.&#xA0;*If outside of business hours, a representative will be in touch within one business day.&#xA0;</div><div data-block="true" data-editor="lb28" data-offset-key="2j2u8-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="2j2u8-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">You can also submit this information through the Contact Form on our&#xA0;<a href="https://beekman1802.com/pages/contact" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;" target="_blank">Contact Us</a>&#xA0;page.&#xA0;</div> **If you have found this article through chat, please select the option that you need more assistance to be directed to a live agent during business hours.&#xA0;&#xA0;</div>

We're very sorry to hear that there is a quality concern with one of the products you've recently purchased. Please use the Track and manage my orders feature in the main chat view to select the Order Number this damaged occured in and then click Rep

There is a quality concern with a product in my recent order.

Beekman 1802 Orders

Order Inquiries

Do you have gift cards?

What form of payments are accepted?

Privacy Policy

I’ve never used Beekman Beauty before. Do you have samples?

Are your products made in America?

Contact Us

Is your packaging recyclable?

Request a Donation

Where do I book a Skincare Consultation?

Where do I book a Kindness Coaching Session?

Where can I find the Skincare Quiz?

I am experiencing an issue with the website, app or checkout.

Do you offer Wholesale opportunities?

Do you offer Corporate Gifting opportunities?

When do you have your Warehouse Sale?

The item I am looking for says it is Sold Out. Will it be restocked?

Do you test on animals?

How much is shipping?

Do you ship to Canada?

Do you ship internationally?

Do you ship to APOs?

Can my package be shipped at a later date?

What is your shipping policy?

Can my orders be combined and shipped together?

Shipping

What is the Kindness Krew?

What is the difference between Neighbor Rewards and Kindness Krew?

How do I join the Kindness Krew?

Why didn’t I get accepted into the Kindness Krew?

What are products are eligible with the Kindness Krew voucher?

Kindness Krew

Beekman 1802 FAQs

Do I have an account? I cannot see my order history.

How do I unsubscribe from your email or text marketing?

How do I sign up for your emails or text messages

I can't locate the Neighbor Rewards code I redeemed

How do I earn Neighbor Rewards points for reviews?

How does the Neighbor Rewards program work?

When will I receive rewards points for my order?

I have two accounts, can my rewards points be combined?

Neighbor Rewards Birthday Points

Neighbor Rewards Refer a Friend

Redeeming Neighbor Rewards

I redeemed Neighbor Rewards on an order that I cancelled or returned. Will my rewards be returned?

Neighbor Rewards

Beekman 1802 Account Help

What forms of payment do you accept?

Can I place an order over the phone?

How do I send a gift?

I do not want to use ShopPay express checkout, how do I get back to the main checkout?

How do I add the 2 free samples to my cart?

Placing an Order

My tracking says my package was delivered but it isn't here. Can you help?

When will my order ship?

What is your Return Policy?

My package says "confirmed" but I haven't received any other updates. Where is my package?

My order is delayed in transit. Where is my order?

Can I split my order to ship to two different addresses?

Shipping & Returns

Why isn't my promotional/discount code working?

How does the CashBack offer work?

Why can't I use my ID.me for my nurses discount any longer?

I noticed the item I purchased in now on sale. Can I get a price adjustment?

When do you have sales?

Questions about Gift With Purchase

Promotional Inquiries

How do I know if my order was placed?

What happens if my payment is declined?

I placed my order. Why did I receive an email reminding me to place my order?

How do I cancel my order?

I'd like to edit my order

An item in my order was damaged when it arrived.

The items I received are different than what I ordered

I need assistance with my recent order

I just placed an order during your Warehouse Sale but forgot something. Can you combine my orders?

Can I return my recent Warehouse Sale purchase?

Why isn't my CashBack working with the Warehouse Sale?

Why can't I use my Rewards with the Warehouse Sale?

I placed my Warehouse Sale order before the free shipping offer started? Can I get free shipping?

Warehouse Sale Terms & Conditions - April 7th - 13th, 2025

When will my Warehouse Sale order ship?

2025 Warehouse Sale

What is Subscribe & Save?

What products are eligible for Subscribe & Save?

How can I access my account to manage my Subscriptions?

What is the Subscription and Subscribe & Save Cancellation Policy?

What is the Subscription and Subscribe & Save Policy?

I have a Subscribe & Save shipment but I do not have an account.

When does my B.1802 Beauty Box or Seasonal Bounty Tote auto-renew?

When will my Subscribe & Save order process again?

Can I skip a delivery of my sub & save or subscription?

How do I cancel my subscription?

What is the difference between the B.1802 Beauty Box and the Seasonal Bounty Tote?

What is the B.1802 Beauty Box?

What is the Seasonal Bounty Tote?

When will the B.1802 Beauty Box feature a new assortment?

When will the Seasonal Bounty Tote feature a new assortment?

How do I update the payment method for my Subscription?

Why did I receive a verification code for my subscription account?

Subscribe & Save

Do you offer gift sets or bundles?

Why is product packaging different than what I've received before?

What size is this product?

Do you offer travel-sized products?

What products do you recommend for men?

What is the shelf life of the beauty products?

Midnight Milk: Can I use it with the Dream Booster?

Midnight Milk: Where/How to fit into routine?

Milk Glaze: Why did my Milk Glaze leak out when opening?

Milk Shake: Is the mini Milk Shake refillable?

Milk Shake Facial Toner Mist: When do I apply the Milk Shake?

What is the difference between the Milk Drops Ceramide Serum and the Oh! Mega Milk Facial Oil

Oh! Mega Milk: How do I fit the Oh! Mega Milk into my regimen?

Milk Tint: What is thie finish of the Milk Tint SPF 43

I have a specific skin condition. Which skincare products should I use?

Where is the Light as Air collection?

Which Booster should I use and when?

Facial Wipes Material

Can I use the bar soap on my face?

Why is the Bubble Mask bubbling?

If you LOVED the Triple Milk line, you will LOVE Clinically Kind too!

What does "mimics skins natural barrier" mean? (Bloom Cream)

Are your products safe for pregnancy?

Can the Face Wipes be stored in the car in the summer heat or winter cold?

Are you face wipes flushable?

How long does it take your Face Wipes to break down?

What are the dimensions of the Face Wipes?

Can Face Wipes be used on Pets

Where can I find the Blaak Night collection?

Where is the 18+02 Facial Oil?

Potato Peel: How often should I use the Potato Peel?

What products do you recommend for better aging?

Are any of your products vegan?

What Makes Beekman 1802 Sunscreen Clean?

Is the Zinc Oxide in your SPF non-nano?

Is your SPF broad spectrum?

Are your SPF products safe for the environment and the coral reef?

What products other than SPF products help protect your skin from sun damage?

How do I use the Booster Serums?

What Different Goat Milk Skincare Products Do You Make?

What products should I use for dry skin?

What’s the difference between a toner and a cleanser?

Should I tone before or after cleansing?

Should I use a toner before moisturizing?

What’s the difference between a chemical exfoliant and a physical exfoliant?

Why is goat milk important for facial cleansing?

What is the percentage of bakuchiol is in the Midnight Milk Sleep Mask?

What is the percentage of Bakuchiol in the Dream Booster Serum?

I have dry skin and need more hydration. What should I use?

My Bloom Cream isn't blooming properly

What products do you recommend for acne/oil control?

Where can I find the Little Black Mask?

Do you have a night cream?

Can the Booster Serums be paired with the Milk Drops and the Bloom Cream?

Where can I find the facial bar soap?

Why did my Milk Tint leak during travel?

Is the Hello Sunshine SPF 50 the same as the old Hello Sunshine Sunscreen

Is the Hello Sunshine SPF 50 for face or body?

Do you have a sunscreen for the body?

Is the Hello Sunshine SPF 50 Sunscreen sweat or water resistant?

Are your sunscreens scented?

What does the PA ++++ mean on the Hello Sunshine SPF 50 Sunscreen?

Why did the Milk Tint come out greyish?

Why is my Milk Shake a different shade of yellow?

Skincare Routine for the "Your Healthiest Skin Ever Skincare Bestsellers Set"

Why isn't my refill pod fitting into my Jumbo Bloom Cream properly?

Does the Bloom Cream have SPF?

In what order do I use the Booster Serums in the Bloom with Pride Skincare Set?

Do you have an SPF product for lips?

Bloom Cream Jumbo Refill Pod Instructions

When do I apply my SPF in my Skincare Routine?

Where can I find the Blotting Booster Serum?

How do I know which shade of the Milk Tint SPF 43 is right for me?

Why do I need to use an SPF while and after using the Smooth Booster Serum?

Can I use the Milk RX, Midnight Milk and Dream Booster in the same nightly regimen?

Can I use the Milk RX & Midnight Milk at the same time?

What is the size of the Milk RX?

What is Renexosome ™ in the Milk RX?

When should I apply the Milk RX in my routine?

Who is the Milk RX for?

Can I use your skincare products while using a prescription cream?

Products that offer SPF

Why do I need to use an SPF while and after using the Dream Booster Serum or Midnight Milk Mask?

There is a quality concern with a product in my recent order.Updated 2 months ago