My package says "confirmed" but I haven't received any other updates. Where is my package?Updated 2 months ago

If your tracking history notes "Confirmed" or "Pre-Shipment," this indicates that the package has been prepared for shipment and is awaiting the first scan by the carrier. 

The tracking scan updates to the history and the estimated delivery date of your package are provided by the Carrier Service that is handling your package. 

Occasionally, carriers may miss a scan due to an error or skip a scan due to nationwide heavy shipping volumes, local delays or weather related delays.

Please keep a close eye on your tracking history page for updates from the Carrier. 

*The Neighbor Services Team is not able to view any additional information beyond what is shown on the tracking history page. 

Expected delivery for Standard Shipping is about 5-6 business days from the time the order is fulfilled for shipment. 

If your order is not delivered by the 6th business day after the order was fulfilled for shipment, please reply to this correspondence along with a confirmation of the shipping address. 

If you purchased SavedBy Package Protection and are having issues with your package, reach out to SavedBy directly here: https://customer.savedby.io/. 

Please review their policies to make sure that your package can be covered here: https://savedby.io/policies

We've got fingers, toes & hooves crossed your package will be to you in no time! 🐐📦