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Beekman 1802

Goatie's Help Center

<article tabindex="-1" dir="auto" data-turn-id="request-WEB:8274bba9-de9d-42f0-83b8-86c2f6cc5a32-1" data-testid="conversation-turn-4" data-scroll-anchor="true" data-turn="assistant" id="isPasted"><div tabindex="-1"><div data-message-author-role="assistant" data-message-id="42ee6f54-927d-4c7d-a7b6-eacc274482f5" dir="auto" data-message-model-slug="gpt-5-2"><p data-start="0" data-end="208" data-is-last-node data-is-only-node><span style="font-family: Inter; font-size: 14px;">Beginning December 29, 2025, the Beekman 1802 Kindness Shop will warmly welcome guests during its Winter hours, opening Friday, Saturday, and Sunday from 10:00 a.m. to 6:00 p.m. We look forward to seeing you!</span></p></div><span style="font-family: Inter; font-size: 14px;">During Winter hours, the Beekman 1802 Kindness Shop will be closed Monday through Thursday.<br>&#xA0;<br><em>The Kindness Shop is closed in observance of New Years Day, Easter, Easter Monday, Thanksgiving, Christmas Day.&#xA0;<br>The Kindness Shop is open 10am-2pm on the 4th of July, Christmas Eve, and New Years Eve. </em></span></div></article>

Beginning December 29, 2025, the Beekman 1802 Kindness Shop will warmly welcome guests during its Winter hours, opening Friday, Saturday, and Sunday from 10:00 a.m. to 6:00 p.m. We look forward to seeing you!

What are the Kindness Shop's hours?

Visiting Sharon Springs

The Beekman 1802 Kindness Shop

Do you have gift cards?

What form of payments are accepted?

Privacy Policy

I’ve never used Beekman Beauty before. Do you have samples?

Are your products made in America?

Contact Us

Is your packaging recyclable?

Request a Donation

Do you offer Skincare Consultations?

Where do I book a Kindness Coaching Session?

I am experiencing an issue with the website, app or checkout.

Do you offer Wholesale opportunities?

Do you offer Corporate Gifting opportunities?

When do you have your Warehouse Sale?

The item I am looking for says it is Sold Out. Will it be restocked?

Do you test on animals?

How much is shipping?

Do you ship to Canada?

Do you ship internationally?

Do you ship to APOs?

Can my package be shipped at a later date?

What is your shipping policy?

Can my orders be combined and shipped together?

Shipping

What is the Kindness Krew?

What is the difference between Neighbor Rewards and Kindness Krew?

How do I join the Kindness Krew?

Why didn’t I get accepted into the Kindness Krew?

What are products are eligible with the Kindness Krew voucher?

Kindness Krew

Beekman 1802 FAQs

Do I have an account? I cannot see my order history.

How do I unsubscribe from your email or text marketing?

How do I sign up for your emails or text messages

How does the Neighbor Rewards program work?

When will I receive rewards points for my order?

How do I redeem my Neighbor Rewards points?

How do I earn Neighbor Rewards points for reviews?

Can I redeem points for multiple products in the same order?

Can I redeem points for a product and an amount off in the same order?

Neighbor Rewards Birthday Points

Neighbor Rewards Refer a Friend

I can't locate the Neighbor Rewards code I redeemed

I redeemed Neighbor Rewards on an order that I cancelled or returned. Will my rewards be returned?

I have two accounts, can my rewards points be combined?

Neighbor Rewards

Beekman 1802 Account Help

What forms of payment do you accept?

How do I send a gift?

I do not want to use ShopPay express checkout, how do I get back to the main checkout?

How do I update my payment method with ShopPay express checkout?

Placing an Order

My tracking says my package was delivered but it isn't here. Can you help?

When will my order ship?

What is your Return Policy?

My package says "confirmed" but I haven't received any other updates. Where is my package?

My order is delayed in transit. Where is my order?

Can I split my order to ship to two different addresses?

Is the Advent Calendar return eligible?

Shipping & Returns

Why isn't my promotional/discount code working?

How does the CashBack offer work?

I noticed the item I purchased in now on sale. Can I get a price adjustment?

World Kindness Day & 12 Days of the Greatest Deals Of All Time Terms & Conditions

Why can't I use my ID.me for my nurses discount any longer?

I missed a previous 12 Days of the Greatest Deals of All Time, is it still available?

When do you have sales?

Questions about Gift With Purchase

I placed my order before the 12 Days of the Greatest Deals of All Time and now the item I purchased is on sale. Can I get a price adjustment?

What is the Rebate offer on my tracking page or order confirmation page?

Promotional Inquiries

How do I know if my order was placed?

What happens if my payment is declined?

I placed my order. Why did I receive an email reminding me to place my order?

How do I cancel my order?

I'd like to edit my order

There is a quality concern with a product in my recent order.

An item in my order was damaged when it arrived.

The items I received are different than what I ordered

I need assistance with my recent order

I just placed an order but forgot something. Can you combine my orders?

Order Inquiries

Beekman 1802 Orders

What is Subscribe & Save?

How can I access my account to manage my Subscriptions?

How does the Subscription Punch Card work?

I have a Subscribe & Save shipment but I do not have an account.

Can I skip my upcoming subscription?

How do I cancel my subscription?

How do I update the payment method for my Subscription?

Why did I receive a verification code for my subscription account?

When will my Subscribe & Save order process again?

When does my B.1802 Beauty Box or Seasonal Fragrance Tote auto-renew?

What products are eligible for Subscribe & Save?

What is the B.1802 Beauty Box?

What is the Seasonal Fragrance Tote?

What is the difference between the B.1802 Beauty Box and the Seasonal Fragrance Tote?

What is the Subscription and Subscribe & Save Policy?

What is the Subscription and Subscribe & Save Cancellation Policy?

Subscribe & Save

Do you offer gift sets or bundles?

Why is product packaging different than what I've received before?

What size is this product?

Do you offer travel-sized products?

What products do you recommend for men?

What is the shelf life of the beauty products?

What Different Goat Milk Skincare Products Do You Make?

Are your products safe for pregnancy?

What does "mimics skins natural barrier" mean?

Are any of your products vegan?

Can I use your skincare products while using a prescription cream?

My Solar Milk / Potato Peel bottle has stopped dispensing. What do I do?

Midnight Milk: Can I use it with the Dream Booster?

Midnight Milk: Where/How to fit into routine?

Where can I find the Blaak Night collection?

What products do you recommend for better aging?

What is the percentage of bakuchiol is in the Midnight Milk Sleep Mask?

What is the percentage of Bakuchiol in the Dream Booster Serum?

Do you have a night cream?

Can I use the Milk RX, Midnight Milk and Dream Booster in the same nightly regimen?

Can I use the Milk RX products & Midnight Milk at the same time?

What is the size of the Milk RX Cream?

What is Rexosome in the Milk RX collection?

When should I apply the Milk RX Cream in my routine?

Who is the Milk RX collection for?

Milk RX Cream: Should I keep the internal yellow lid on the jar?

How many uses is the Milk RX Compress Sheet Mask?

Why isn't my Milk RX Serum pumping evenly?

How is the Milk RX Serum different from the Milk RX Cream?

Can I use the Milk RX Serum with the Booster Serums?

Milk RX Mask: How many masks are included in a package?

How many uses are in the Milk RX Serum?

Who is the Milk RX  Dual Eye Treatment for?

How do I use the Milk RX Dual Eye Treatments?

Better Aging

Milk Glaze: Why did my Milk Glaze leak out when opening?

Milk Shake: Is the mini Milk Shake refillable?

Milk Shake Facial Toner Mist: When do I apply the Milk Shake?

Facial Wipes Material

Can I use the bar soap on my face?

Why is the Bubble Mask bubbling?

Can the Face Wipes be stored in the car in the summer heat or winter cold?

Are you face wipes flushable?

How long does it take your Face Wipes to break down?

What are the dimensions of the Face Wipes?

Can Face Wipes be used on Pets

Potato Peel: How often should I use the Potato Peel?

What’s the difference between a toner and a cleanser?

Should I tone before or after cleansing?

Should I use a toner before moisturizing?

What’s the difference between a chemical exfoliant and a physical exfoliant?

Why is goat milk important for facial cleansing?

Where can I find the Little Black Mask?

Where can I find the facial bar soap?

Why is my Milk Shake a different shade of yellow?

Where can I find the Buttermilk Cleansing Balm?

What is the shelf life of the Face Wipes?

How often can I use the Milk Scrub?

Which products do you recommend for makeup removal?

Cleansers & Toners

What Makes Beekman 1802 Sunscreen Clean?

What SPF products do you offer?

Do you have an SPF product for lips?

What does the PA ++++ mean on the Hello Sunshine SPF 50 Sunscreen?

Is the Zinc Oxide in your SPF non-nano?

Are your SPF products safe for the environment and the coral reef?

Is your SPF broad spectrum?

Are your sunscreens scented?

What products other than SPF products help protect your skin from sun damage?

When do I apply my SPF in my Skincare Routine?

Is the Solar Milk Clear SPF 50 Sunscreen sweat or water resistant?

How do I know which shade of the Milk Tint SPF 43 is right for me?

Milk Tint: What is the finish of the Milk Tint SPF 43

Is the Hello Sunshine SPF 50 for face or body?

Is the Hello Sunshine SPF 50 the same as the old Hello Sunshine Sunscreen

Is the Hello Sunshine SPF 50 Sunscreen sweat or water resistant?

Why do I need to use an SPF while and after using the Dream Booster Serum or Midnight Milk Mask?

Why did my Milk Tint leak during travel?

Why did the Milk Tint come out greyish?

Suncare - SPF

What is the difference between the Milk Drops Ceramide Serum and the Oh! Mega Milky Oil Facial Oil

What are the Kindness Shop's hours?Updated 16 days ago